All data are written to multiple disks instantly, backed up daily, and stored in multiple locations. Files that our customers upload are stored on servers that use modern techniques to remove bottlenecks and points of failure.
Whenever your data are in transit between you and us, everything is encrypted, and sent using HTTPS.
Any files which you upload to us are stored and are encrypted at rest. Our application databases are encrypted at rest using the Transparent Data Encryption of SQL Azure.
All of our public facing servers are hosted in the Microsoft Azure Cloud. We make use of geo-redundant replication technologies where possible so that in the event of any failure we can continue supplying our Services.
We make use of Stripe for all of our payment processing functionlity. All credit card transactions are processed using secure encryption—the same level of encryption used by leading banks. All of your billing details are stored on Stripe servers, not ours.
We have a team dedicated to maintaining your account’s security on our systems and monitoring tools we’ve set up to alert us to any nefarious activity against our domains. To date, we’ve never had a data breach.
We also audit internal data access. If a Rapport employee wrongly accesses customer data, they will face penalties ranging from termination to prosecution. Again, to our knowledge, this hasn’t happened.
We have processes and defenses in place to keep our streak of 0 data breaches going. But in the unfortunate circumstances someone malicious does successfully mount an attack, we will immediately notify all affected customers.
We’ve been around the block and we’ve seen a lot of companies come and go. Security isn’t just about technology, it’s about trust. Since 2014, we’ve worked hard to earn the trust of hundreds of companies world wide. We’ll continue to work hard every day to maintain that trust.
We're on a mission to make the lives of our customers, and your clients, better.
Rapport is made with ❤ in the UK